This policy applies to all purchases made on selyado.app, operated by SELYADO WEB PORTAL SERVICES, a business registered with the Department of Trade and Industry of the Philippines.
1. What You Purchase
Selyado Premium passes are digital services: Sprint (₱90, 30 days), Hunter (₱180, 30 days) and Agila (₱290, 30 days). Each pass is a one time payment. There is no subscription, no auto-charge and no recurring billing of any kind.
2. Instant Digital Delivery
Your pass activates automatically within moments of payment confirmation. You receive:
- An email receipt confirming your purchase and your premium expiry date.
- An on-screen confirmation page immediately after payment.
- Immediate access to all premium features, including unmasked agency contact details and email job alerts.
Your active pass and its exact expiry date are always visible inside My Profile on selyado.app.
3. All Sales Are Final
Because your premium access is delivered immediately and in full at the moment of payment, purchases are non-refundable and non-returnable once your premium access is activated. This is clearly stated before every purchase.
4. Non-Delivery Exception
If your payment succeeded but your premium access did not activate within 24 hours, contact us at mariel@selyado.app within 7 days of payment and include your payment reference. We will activate your pass immediately. If for any reason we cannot deliver your pass, we will refund the full amount to your original payment method.
5. Account Deletion
If you delete your account while a Premium pass is active, the remaining premium time is forfeited and not refunded, as stated in our Terms of Service.
6. Questions and Disputes
Contact us at mariel@selyado.app. For our complaint handling process, see the Dispute Resolution section of our Terms of Service.
SELYADO WEB PORTAL SERVICES | DTI Reg. No. 8285504 | Business Permit No. BP-2026-11324-0
Zone 4, Isla Verde, Abuno, Iligan City 9200, Philippines